Q. I have never shipped a firearm for repair or restoration. How do I do that?
A. We recommend you package the firearm yourself. You know how to care for your firearm. There is no such thing as over packaging when shipping a firearm. Make sure that all components are well protected from each other and if you are not shipping in a case, double boxed in heavy cardboard. Include in the package our repair form, describing the work you wish quoted or the exact mechanical problem you are experiencing. We will contact you once we have reviewed your firearm and request. When shipping a firearm, always insure against worst case scenario so, insure for the entire replacement cost. We accept firearms from any of the major shipping agents, UPS, Fed-Ex, US Mail, DHL etc. Firearms are returned using UPS exclusively.
Note: Firearms being sent for service can be sent by an individual, they do not require transfer through an FFL licensee.
Q. Does my firearm need to be shipped through an FFL holder?
A. No. For repairs or other service work an individual may ship their firearm directly to precious Metals Gunsmithing without using an FFL holder for a transfer. However, the firearm MUST be returned to the individual that sent the firearm to Precious Metals Gunsmithing.
Q. Can I just send in a portion of my firearm for you to work on.
A. We prefer the entire firearm is sent to us. Each firearm is a complex system of mechanical components. Sometime it is the component you never would have expected that is causing your turmoil. Additionally, we like to test fire a gun after we complete our work to ensure it meets your satisfaction level.
Q. My tracking number shows my firearm was delivered and signed for. How long before I get a quote back.
A. Please allow 1-2 weeks for the processing to take place before we can make contact about the repair.
Q. I sent my firearm in for repair but was told it was not reparable or I refused the quote. Do I still have to pay for the quote and return shipping?
A. Yes. A minimum service charge fee will be charged and normal return shipping charges apply.
Q. Is it possible for me to prep my firearm for refinishing and then send it to you?
A. We would prefer that you didn’t. There is a reason we are called Precious Metals. This is precise business and we prefer to handle all of the prep work here. Preserving the checkering and the fit of the wood and all of the various factory stampings and engravings on the metal is a critical part of the restoration process. Any damage that occurs to those areas, can result in extensive labor costs.
Q. I have several firearms that were involved in a flood/fire. Will you work with my insurance Company to resolve payment?
A. No. We do not get involved in insurance claims and all flood/fire damaged firearms are charged one hour labor per firearm up front before a quote will be given.
Q. Is it possible to “touch up” bluing?
A. To be perfectly honest, no. In our experience, the only way to fix a bad spot in the bluing is to reblue the entire component. Your other options, such as cold bluing, are at best temporary and generally not as pleasing to the eye.
Q. Does Precious Metals Gunsmithing warranty the labor you perform on my firearm.
A. While we do not have a written or stated warranty, we do stand behind all our work. PMG has a stellar reputation for doing fine work.
Q. Deer season is this Friday and I need my work completed by then. Can you “Rush” the work?
A. No. We aim to try to please everyone. However, our shop is run on a first come first serve basis.
Q. Can I speak with one of your gunsmiths.
A. Yes, we want to hear your needs, wants, and desires. Then we can find the best solution to get you there.